We're Here to Help

If you have any questions about our products, orders, shipping, returns, refunds, or other services, please contact us using the information below.

Business Information

Brand: Jianbin

Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.

Business Type:
Ceramic Dinnerware

Contact Information

Email:
service@jianbin.shop

Phone:
+1 (256) 579-8994

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

This address is used for U.S. warehouse operations, customer service, and approved return processing.

Customer Service Hours

Central Time (CT)

Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday & U.S. Federal Holidays: Closed

Emails received outside customer service hours will be handled during the next available business hours.

Shipping Information

Shipping Area: United States only

Orders $20 or more: Free Shipping
Orders under $20: $8 Shipping Fee

Order Processing: 1–3 Business Days
Order Cutoff: 2:00 PM CT, Monday–Friday
Estimated Transit: 5–10 Business Days
Estimated Total Delivery: 6–13 Business Days

These are estimated timeframes and are not guaranteed delivery dates.

Returns & Refunds

Eligible products may generally be returned within 30 days of delivery.

Please contact us before sending any return.

U.S. Return Address:

817 Beltline Rd SW
Decatur, AL 35601
United States

Approved refunds are generally processed within 5–10 business days after the returned product is received and inspected.

For complete return and refund requirements, please refer to our Return & Refund Policy.

Manufacturing / Company Address

Chaozhou Junbin Ceramics Co., Ltd.

Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China

Order Support

When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible.

For damaged, defective, or incorrect products, please provide photographs of the product and packaging so we can review the issue.

Contact Us

For customer service assistance, please contact:

Jianbin
Chaozhou Junbin Ceramics Co., Ltd.

Email: service@jianbin.shop
Phone: +1 (256) 579-8994

U.S. Warehouse & Customer Service:
817 Beltline Rd SW
Decatur, AL 35601
United States