If you have questions about our products, your order, shipping, or returns, please contact Jianbin.

Customer Support

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

Shipping Information

We currently ship within the United States only.

• Free standard shipping on orders of $20 or more.
• $8 standard shipping fee on orders under $20.
• Order processing time: 1–3 business days.
• Estimated transit time: 5–10 business days.
• Estimated total delivery time: 6–13 business days.

Returns & Refunds

Please contact us before returning any product. For return eligibility and refund details, please review our Return & Refund Policy.

When contacting us about an order, please include your order number so we can assist you.

We aim to help customers with their questions and concerns. Please refer to our policy pages for details about shipping, returns, and refunds.