Privacy policy

Privacy Policy

Effective Date: August 28, 2026

Jianbin is a ceramic dinnerware brand operated by Chaozhou Junbin Ceramics Co., Ltd.

We respect your privacy and are committed to handling and protecting personal information in a transparent and reasonable manner. This Privacy Policy explains how we collect, use, store, and protect information when you visit, browse, use, or make a purchase through the Jianbin website or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our website features, we may collect information such as:

Personal Information

Depending on how you interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Purchase history

  • Customer service communications

  • Other information you voluntarily provide to us

Payment-Related Information

When you make a purchase, payment processing may involve:

  • Payment method

  • Transaction amount

  • Transaction status

  • Payment-related identifiers

Actual payment information is generally processed by third-party payment service providers.

Jianbin does not intentionally store complete credit card numbers or complete payment account credentials on its own website systems.

2. Information Collected Automatically

When you visit the Jianbin website, we and technology service providers working on our behalf may automatically collect certain technical information.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Access date and time

  • Pages viewed

  • Website usage information

  • Referring source

  • Language settings

  • Information collected through cookies and similar technologies

This information is primarily used to operate, secure, analyze, and improve our website.

3. Cookies and Similar Technologies

The Jianbin website may use cookies, pixels, and similar technologies.

These technologies may help us:

  • Keep the website functioning properly;

  • Remember shopping cart contents and website preferences;

  • Understand website visits and usage;

  • Analyze website performance;

  • Improve website functionality;

  • Provide a more relevant website experience;

  • Detect unusual activity and prevent fraud.

You may manage or delete cookies through your browser settings.

If you disable certain cookies, some website functions may not operate properly.

4. How We Use Personal Information

We may use collected information for the following purposes:

Order Processing

Including:

  • Receiving and confirming orders;

  • Processing payments;

  • Preparing and shipping products;

  • Providing shipping information;

  • Addressing order-related issues.

Customer Service

Including:

  • Responding to customer inquiries;

  • Handling pre-sale and after-sale questions;

  • Processing returns and refunds;

  • Handling damaged, defective, or incorrect products;

  • Communicating order status.

Website Operations

Including:

  • Maintaining website functionality;

  • Improving website features;

  • Analyzing website usage;

  • Identifying and resolving technical problems;

  • Preventing unauthorized access.

Security and Fraud Prevention

We may use information to:

  • Detect suspicious transactions;

  • Prevent fraud;

  • Protect our website and customer accounts;

  • Investigate unauthorized activity;

  • Maintain website and transaction security.

Legal and Compliance Purposes

Where required or permitted by applicable law, we may use or retain information to:

  • Comply with applicable laws and regulations;

  • Respond to lawful government or law enforcement requests;

  • Handle legal disputes;

  • Protect our legal rights.

5. How We Share Personal Information

We do not sell or rent customer personal information.

To operate the Jianbin website and fulfill customer orders, we may share information with third-party service providers where reasonably necessary.

These providers may include:

  • Payment processors;

  • Shipping and delivery providers;

  • Website hosting providers;

  • E-commerce platform and technology providers;

  • Customer service providers;

  • Website analytics providers;

  • Fraud prevention and security providers;

  • Legal, accounting, or professional service providers.

We provide information only to the extent reasonably necessary for the applicable service.

Third-party service providers may process information according to their own privacy policies and legal obligations.

6. Payment Information

Jianbin uses third-party payment service providers to process customer payments.

When you complete a payment on our website, relevant payment information may be submitted directly to the applicable payment service provider.

Jianbin does not intentionally store complete credit card numbers or complete payment account passwords.

Payment service providers may process payment information according to their own privacy policies, security standards, and terms of service.

If you have questions regarding how your payment information is processed, we recommend reviewing the applicable payment provider's privacy policy.

7. Order and Shipping Information

To fulfill an order, we need to use necessary customer information such as:

  • Customer name;

  • Shipping address;

  • Phone number;

  • Email address;

  • Order details.

This information may be provided to necessary shipping, delivery, or order-processing service providers so that your order can be delivered.

We do not use customer shipping information for unlawful purposes unrelated to order fulfillment.

8. Customer Service Information

When you contact us by email, phone, or another available communication method, we may retain information related to your inquiry.

This may include:

  • Contact information;

  • Order number;

  • Inquiry details;

  • Return or refund information;

  • Product issue descriptions;

  • Photographs or other materials you voluntarily provide.

This information is primarily used to respond to your request, provide customer service, and maintain appropriate order records.

9. Marketing Communications

Where required by applicable law, if you have provided appropriate consent, we may send you emails regarding Jianbin products, promotions, or other commercial information.

You may unsubscribe from marketing communications by following the unsubscribe instructions included in the applicable communication.

Even if you unsubscribe from marketing communications, we may still send necessary transactional communications, including:

  • Order confirmations;

  • Payment confirmations;

  • Shipping notifications;

  • Tracking updates;

  • Refund notifications;

  • Important notices relating to your account or order.

10. Data Retention

We retain personal information for as long as reasonably necessary for business operations, order processing, customer service, fraud prevention, and compliance with applicable laws.

The retention period may depend on:

  • Order records;

  • Legal and tax requirements;

  • Fraud prevention requirements;

  • Dispute resolution;

  • Customer service records;

  • Other legitimate business purposes.

When information is no longer reasonably necessary to retain, we may delete, anonymize, or otherwise appropriately process the information in accordance with applicable law and our operational requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, modification, disclosure, or destruction.

These measures may include access controls, technical safeguards, and internal procedures.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of personal information in all circumstances.

12. Third-Party Websites and Services

The Jianbin website may contain links to third-party websites, payment services, or other third-party services.

When you access a third-party website or use a third-party service, that third party may process your information according to its own privacy policy.

Jianbin does not control the privacy policies or data-processing practices of third parties.

We recommend reviewing the applicable privacy policy before using third-party services.

13. Children's Privacy

The Jianbin website is not specifically designed for children.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a minor has provided personal information to us, please contact us using the information below. We will take appropriate action as required by applicable law.

14. Privacy of U.S. Customers

Because Jianbin currently primarily provides products and services to customers in the United States, we may process personal information belonging to U.S. customers.

Depending on the state where you reside and applicable law, you may have specific rights regarding your personal information.

Where applicable, these rights may include the right to:

  • Request information about personal information we collect;

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Request information about how personal information is used or shared;

  • Object to or restrict certain processing activities where applicable;

  • Exercise other privacy rights provided by applicable law.

The specific rights available to you depend on applicable law and your location.

15. Privacy Rights Requests

If you would like to ask a privacy-related question or exercise a privacy right available under applicable law, please contact us:

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

To protect customer accounts and personal information, we may take reasonable steps to verify the identity of the person submitting a privacy request.

We will process valid privacy requests within the time period required by applicable law.

16. Non-Discrimination

To the extent required by applicable law, Jianbin will not discriminate against customers for exercising privacy rights available to them under applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy when necessary due to changes in our business, website functionality, or applicable legal requirements.

Updated versions will be posted on this page with a revised effective date.

We encourage customers to review this page periodically to understand how we handle personal information.

18. Contact Information

If you have questions about this Privacy Policy or our handling of personal information, please contact us.

Brand: Jianbin

Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

Manufacturing / Company Address

Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China

Customer Service Hours

Central Time (CT)

Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday & U.S. Federal Holidays: Closed