Shipping policy
Shipping Policy
Effective Date: August 28, 2026
Jianbin is a ceramic dinnerware brand operated by Chaozhou Junbin Ceramics Co., Ltd.
This Shipping Policy explains the shipping area, shipping costs, order processing time, transit time, order cutoff time, tracking information, and other shipping-related matters for orders placed through the Jianbin website.
1. Shipping Area
Jianbin currently ships products to:
Addresses within the United States only
We currently do not provide standard shipping services to countries or regions outside the United States.
2. Shipping Costs
Jianbin charges shipping based on the order value:
Orders of $20 USD or more
Free Shipping
Orders under $20 USD
$8 USD Shipping Fee
The applicable shipping charge will be displayed at checkout.
3. Order Processing Time
Under normal circumstances, after payment has been successfully received and necessary verification has been completed:
Orders are processed within 1–3 business days.
Order processing includes order confirmation, product preparation, packaging, and necessary preparation before shipment.
Order processing time does not include carrier transit time.
4. Daily Order Cutoff Time
To provide clear information about order processing, our standard daily order cutoff time is:
2:00 PM Central Time (CT)
The cutoff applies:
Monday through Friday
Orders paid before 2:00 PM CT
Orders successfully paid before 2:00 PM CT will enter the processing schedule for that business day.
Orders paid after 2:00 PM CT
Orders successfully paid after 2:00 PM CT will be treated as received on the:
Next Business Day
for order-processing purposes.
Orders placed on Saturdays, Sundays, and U.S. Federal Holidays
Orders placed on weekends or U.S. federal holidays will begin processing on the:
Next Business Day
5. Order Cutoff Examples
To make the processing schedule clear:
Example 1:
An order is successfully paid at 11:00 AM CT on Monday.
Because the payment was completed before the 2:00 PM CT cutoff, the order enters the processing schedule for Monday.
Example 2:
An order is successfully paid at 4:00 PM CT on Monday.
Because the payment was completed after the 2:00 PM CT cutoff, the order will be treated as received on Tuesday, the next business day, for processing purposes.
Example 3:
An order is placed on Saturday.
Because Saturday is not a standard business day, processing will begin on the next business day.
6. Estimated Transit Time
After the order has been processed and handed to the carrier:
Estimated transit time is 5–10 business days.
Transit time refers to the estimated time from when the carrier receives the package until the package is expected to arrive at the customer's shipping address.
Transit time does not include order processing time.
7. Estimated Total Delivery Time
Under normal circumstances:
Order processing: 1–3 business days
Plus:
Transit time: 5–10 business days
Therefore, the estimated total delivery timeframe from successful payment to delivery is approximately:
6–13 business days
This is an estimated timeframe and is not a guaranteed delivery date.
8. Shipping Confirmation
After an order has been shipped, we may send a shipping confirmation or tracking information to the customer.
If a tracking number is available, customers can use it to check the shipment status provided by the applicable carrier.
The timing of tracking updates is controlled by the carrier and its logistics system.
9. Tracking Information
Customers may access tracking information through their order confirmation, shipping notification, or other available order information.
Tracking information may not update immediately.
After a package is handed to the carrier, the carrier's system may require additional time to display new tracking events.
If tracking information has not yet updated, please allow reasonable time for the carrier system to update.
10. Shipping Delays
We make reasonable efforts to process and ship orders according to the estimated timeframe.
However, actual delivery times may be affected by:
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Carrier operations;
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Severe weather;
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Holidays;
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Traffic conditions;
-
Shipping destination;
-
Carrier network delays;
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Package transfers;
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Delayed tracking updates;
-
Other circumstances outside our reasonable control.
Therefore, the 5–10 business day transit time is an estimate and is not a guaranteed delivery timeframe.
11. Holidays
Order processing and carrier services may be affected by U.S. federal holidays.
If an order cutoff, processing period, or carrier service is affected by a U.S. federal holiday, the applicable processing or transit timeframe may be extended to the next business day.
12. Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Shipping information should include, where applicable:
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Recipient name;
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Street address;
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City;
-
State;
-
ZIP Code;
-
Phone number, if required at checkout.
An incorrect or incomplete address may result in:
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Failed delivery;
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Package return;
-
Reshipment;
-
Additional shipping charges.
If you discover an error in your shipping address, please contact us as soon as possible before the order enters processing.
13. Changing a Shipping Address
If you discover that your shipping address is incorrect after placing an order, please contact us promptly:
Email: service@jianbin.shop
If the order has not entered processing or shipping, we will make reasonable efforts to assist with an address correction.
However, once the order has been processed, packaged, or handed to the carrier, we may no longer be able to change the shipping address.
14. Undeliverable Packages
If a carrier is unable to complete delivery because of circumstances such as:
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Incorrect address;
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Incomplete address;
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Inability to access the delivery location;
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Multiple unsuccessful delivery attempts;
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Customer refusal;
-
Package being unclaimed;
the package may be returned.
If a package is returned because of an incorrect address or another reason attributable to the customer, additional shipping charges may apply for reshipment.
15. Package Marked as Delivered but Not Received
If tracking information shows:
Delivered
but you cannot locate the package, we recommend that you first:
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Check the front door, side door, mailbox area, and other safe delivery locations;
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Check for a delivery photograph, if provided by the carrier;
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Ask household members or neighbors;
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Check other secure locations around the property;
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Contact the carrier for additional delivery information.
If the package still cannot be located, please contact us:
Email: service@jianbin.shop
We will review the available order and shipping information and assist with the inquiry.
16. Products Damaged During Shipping
Some products sold by Jianbin are ceramic dinnerware and are therefore fragile.
If a product arrives damaged during shipping, please contact us within:
7 days of delivery.
Please provide:
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Order number;
-
Photographs of the damaged product;
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Photographs of the product packaging;
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Photographs of the outer shipping package;
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Shipping label photographs, if available.
Please retain the product and original packaging where reasonably possible so that we can review the issue.
We will review the circumstances and provide an appropriate resolution.
17. Orders Not Received
If your order has not arrived after the estimated delivery timeframe, please first check the tracking information.
If the shipment is clearly beyond the estimated delivery timeframe, please contact us:
Email: service@jianbin.shop
We will review the order records and available shipping information and assist with the inquiry.
18. International Shipping
Jianbin currently does not provide standard shipping services outside the United States.
Our current shipping destination is:
United States
If we offer shipping to additional countries or regions in the future, the applicable shipping information will be published on the website.
19. Shipping Time Definitions
For clarity:
1–3 business days
means the order processing period.
5–10 business days
means the estimated carrier transit period after the order has been handed to the carrier.
6–13 business days
means the estimated normal total timeframe from successful payment to delivery.
Weekends and U.S. federal holidays are generally not included in standard business-day processing periods.
20. Contact Us
If you have questions about shipping, order processing, tracking, or delivery, please contact us.
Brand: Jianbin
Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.
Email: service@jianbin.shop
Phone: +1 (256) 579-8994
U.S. Warehouse & Customer Service Address
817 Beltline Rd SW
Decatur, AL 35601
United States
Manufacturing / Company Address
Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China
Customer Service Hours
Central Time (CT)
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday & U.S. Federal Holidays: Closed