Refund policy

At Jianbin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used, damaged, or altered by the customer.
Items returned without prior authorization.
Gift cards (if applicable).
Clearance or final sale items (if applicable).

Return Process

To initiate a return, please contact our customer support team before sending your item back.

Please provide:

Your order number
Your name
The reason for the return
Photos of the product if it is damaged or defective

Our customer service team will provide return instructions after reviewing your request.

Return Shipping Address

Returns should be sent to the following address only after receiving return authorization:

Jianbin

817 Beltline Rd SW

Decatur, AL 35601

United States

Return Shipping Costs

If the return is due to a product defect, damage during shipping, or an incorrect item sent by us, Jianbin will cover the reasonable return shipping costs.

For returns due to personal preference, incorrect orders placed by the customer, or other non-quality-related reasons, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or if the return is caused by our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photos of the product and packaging to help us investigate the issue.

If confirmed, we will arrange an appropriate replacement or refund.

Order Cancellation

Orders may be canceled before they have been shipped.

If your order has already been shipped, please wait until you receive the package and follow our return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Store Name: Jianbin

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

Customer Service Address: