Refund policy

Return & Refund Policy

Effective Date: August 28, 2026

Jianbin is a ceramic dinnerware brand operated by Chaozhou Junbin Ceramics Co., Ltd.

We are committed to providing customers with clear and transparent information regarding returns and refunds. This Return & Refund Policy applies to purchases made through the official Jianbin website.

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return requests must be submitted by email or through another available customer service channel within the 30-day return period.

Return requests submitted after 30 days may not be accepted unless otherwise required by applicable law.

2. Return Conditions

To generally qualify for a return, the returned product should:

  • Be unused;

  • Remain in its original condition;

  • Not have been damaged as a result of improper use or handling by the customer;

  • Be returned with its original packaging where reasonably possible;

  • Include applicable accessories;

  • Be associated with a valid order number or proof of purchase.

Because our products are ceramic items, customers are encouraged to use appropriate protective packaging when returning products to help prevent additional damage during transportation.

3. Eligible Return Reasons

Subject to the applicable return period and return conditions, customers may generally request a return for reasons including:

  • No longer wanting the product;

  • Changing their purchase decision;

  • The product not meeting their expectations;

  • Ordering the wrong product;

  • Other personal reasons.

For returns caused by customer preference or other reasons not attributable to Jianbin, the customer is generally responsible for the return shipping cost.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transportation;

  • Apparently defective;

  • Different from the product ordered; or

  • Incorrectly supplied,

please contact us within 7 days of delivery.

To help us review the issue, customers may be asked to provide:

  • Order number;

  • Product name;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the product packaging and shipping package.

After reviewing the information, we will determine an appropriate resolution based on the circumstances.

Depending on the situation, the resolution may include a replacement, refund, or another appropriate solution.

5. How to Request a Return

Customers must contact us and receive return instructions before sending any product back.

Please contact us at:

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

When requesting a return, please provide:

Order Number
Product Name
Reason for Return

If the product is damaged, defective, or incorrect, please also provide relevant photographs.

Sending a product back without receiving return instructions may result in delays in processing.

6. U.S. Return Address

Approved returns for U.S. orders are handled through our U.S. warehouse and customer service location:

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

This location serves as our U.S. warehouse and customer service address for U.S. customers and handles approved returns.

Important:

Please do not send a return package to this address before receiving return instructions from Jianbin.

We will provide the applicable return instructions after reviewing the return request.

7. Return Shipping Costs

For returns caused by customer preference, such as changing one's mind, ordering the wrong product, or no longer needing the product, the customer is generally responsible for the return shipping cost.

If the return is caused by an error attributable to Jianbin, such as receiving an incorrect product, or if the product has a confirmed defect or shipping damage, we will review the circumstances and determine an appropriate resolution.

8. Return Inspection

Once an approved return arrives at our U.S. warehouse, we will review the returned product and the relevant order information.

The inspection may include reviewing:

  • The condition of the returned product;

  • Whether the product has been used;

  • Whether the product has damage caused by customer use or handling;

  • Whether the product meets the return conditions in this policy;

  • The order and return request information.

After the inspection is completed, we will determine whether the return qualifies for a refund.

9. Return Processing Time

After an approved return is delivered to our U.S. warehouse, we generally complete the return inspection and refund processing within:

5–10 business days

The 5–10 business day period refers to our internal return inspection and refund processing after the returned package has been received at our U.S. warehouse.

Actual processing time may vary depending on the condition of the returned product, order information, and payment method.

10. Refund Processing Time

Once the returned product has been inspected and the return has been approved, we generally process the refund within:

5–10 business days

Refunds are issued to the original payment method used for the purchase.

For example, if a customer paid by credit card, an approved refund will generally be returned to the original credit card account.

If another payment method was used, the refund will generally be processed through the original payment method.

11. Bank or Payment Provider Processing Time

After Jianbin processes a refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, credit card company, or payment service provider.

Therefore:

Jianbin's refund processing time is 5–10 business days.

After the refund has been submitted, the customer's bank or payment provider may require additional processing time before the funds become available.

This additional processing time is controlled by the applicable bank or payment provider and is outside Jianbin's direct control.

12. Refund Amount

For an approved refund, the refund amount will be determined based on the circumstances of the return.

For returns caused by customer preference or another reason not attributable to Jianbin, the original shipping charge, if any, is generally non-refundable, and the customer is generally responsible for return shipping costs.

If a product was incorrectly supplied by Jianbin, has a confirmed defect, or was damaged during normal delivery, we will review the circumstances and provide an appropriate resolution.

13. Partial Refunds

If only part of an order qualifies for a refund while other products do not qualify, we may issue a partial refund based on the eligible products.

The final refund amount will be determined after reviewing the returned products and order information.

14. Unauthorized Returns

If a customer sends a product back without contacting us and receiving return instructions first, this may result in:

  • Delayed return processing;

  • Difficulty identifying the order;

  • Delayed refund processing.

For this reason, customers must contact us before sending a return package.

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.

However, once an order has entered processing or has been shipped, it may no longer be possible to cancel the order directly.

In such circumstances, the customer may need to request a return in accordance with this Return & Refund Policy.

16. Orders Not Received

If you have not received your order within the estimated delivery timeframe, please first check:

  • Whether the shipping address on the order is correct;

  • The tracking information;

  • The carrier's delivery status;

  • Whether the package was received by a family member, neighbor, or another person at the delivery location.

If you still cannot locate the package, please contact us.

Email: service@jianbin.shop

We will review the available order and shipping information and assist with the inquiry.

17. Damaged Products

Ceramic products are fragile items.

If a product arrives damaged, please contact us as soon as possible and, where possible, retain:

  • The damaged product;

  • Original product packaging;

  • Outer shipping packaging;

  • Shipping labels;

  • Photographs showing the damage.

This information can help us review the condition of the shipment and determine an appropriate resolution.

18. Products That Do Not Meet Return Conditions

A refund may not be available when a returned product clearly:

  • Has been used;

  • Has been damaged because of improper use or handling by the customer;

  • Has been modified without authorization;

  • Is missing important components or accessories;

  • Cannot be associated with a valid order;

  • Does not meet the return conditions described in this policy.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

19. Consumer Legal Rights

This Return & Refund Policy explains Jianbin's general return and refund procedures.

Nothing in this policy is intended to restrict or exclude any consumer rights provided by applicable law.

Where applicable law requires additional consumer protections, refunds, replacements, or other remedies, Jianbin will comply with those applicable legal requirements.

20. Contact Us

If you have questions regarding returns, refunds, order cancellations, damaged products, or other order-related matters, please contact us.

Brand: Jianbin

Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.

Email: service@jianbin.shop

Phone: +1 (256) 579-8994

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

Manufacturing / Company Address

Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China

Customer Service Hours

Central Time (CT)

Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday & U.S. Federal Holidays: Closed