Contact Us

Thank you for visiting Jianbin.

If you have questions about our products, orders, payments, shipping, returns, or refunds, please contact us using the information below.

Customer Service

Store Name: Jianbin

Email: service@jianbin.shop

Phone: +1 256-579-8994

Customer Service and Returns Address:

817 Beltline Rd SW
Decatur, AL 35601
United States

Customer Service Hours

Please contact us by email or phone. We will respond as soon as reasonably possible during our actual customer service operating hours.

Information to Include in Your Inquiry

To help us assist you, please include the following where applicable:

• Order number;
• Your name;
• Contact email address;
• Description of your question or issue; and
• Relevant product photos or other supporting information, where applicable.

Please do not send full payment card numbers or security codes by email.

Factory Address

Plant No. 3, Yangcuobu Road, Changmei Second Village, Fengxi Town, Chao'an District, Chaozhou, Guangdong 521031, China

This is the factory address and should not be interpreted as a replacement for the U.S. customer service and returns address listed above.