Contact information

Contact Information

Effective Date: August 28, 2026

If you have questions about Jianbin products, orders, shipping, returns, refunds, or other website services, you can contact us using the information provided below.

Jianbin is a ceramic dinnerware brand operated by:

Chaozhou Junbin Ceramics Co., Ltd.

1. Brand Information

Brand Name: Jianbin

Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.

Business Type:
Ceramic Dinnerware

Jianbin primarily provides ceramic dinnerware products to customers in the United States through its official website.

2. U.S. Warehouse & Customer Service Address

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

This address is used for U.S. customer:

  • Customer service;

  • U.S. warehouse-related operations;

  • Approved U.S. return processing;

  • Order-related inquiries.

If you need to return a product, please contact us and receive return instructions before shipping the product back.

Please do not send a return package without receiving return instructions.

3. Manufacturing / Company Address

Manufacturing / Company Address

Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China

This is the company and manufacturing address of Chaozhou Junbin Ceramics Co., Ltd.

4. Customer Service Contact

Email

service@jianbin.shop

Email support can be used for:

  • Order inquiries;

  • Product questions;

  • Shipping issues;

  • Tracking inquiries;

  • Return requests;

  • Refund questions;

  • Damaged or defective product issues;

  • Shipping address correction requests;

  • Other customer service matters.

Phone

+1 (256) 579-8994

Our phone support can be used for inquiries regarding orders, products, shipping, and after-sales service.

5. Customer Service Hours

Our customer service hours are based on:

Central Time (CT)

Customer Service Hours

Monday–Friday:
9:00 AM–6:00 PM CT

Saturday:
10:00 AM–2:00 PM CT

Sunday & U.S. Federal Holidays:
Closed

Emails and inquiries received outside customer service hours will be handled during the next available customer service period.

6. Order Inquiries

If you need assistance with an order, please provide the following information whenever possible:

  • Order number;

  • Name used when placing the order;

  • Email address;

  • Product name;

  • Description of the issue.

Providing complete order information can help us identify your order more efficiently.

7. Returns and Refunds

If you need to request a return or ask about a refund, please contact us first:

Email: service@jianbin.shop

Please include:

Order Number
Product Name
Reason for Return

If the product is damaged, defective, or incorrect, please also provide relevant photographs.

Sending a product back without receiving return instructions may cause delays in return processing.

8. Shipping and Delivery Inquiries

Jianbin currently ships to addresses within the United States only.

Shipping

Orders of $20 USD or more:
Free Shipping

Orders under $20 USD:
$8 USD Shipping Fee

Order Processing

1–3 business days

Estimated Transit Time

5–10 business days

Estimated Total Delivery Time

6–13 business days

These are estimated timeframes and are not guaranteed delivery dates.

9. Order Cutoff Time

Jianbin's standard order cutoff time is:

2:00 PM Central Time (CT)

Monday–Friday

Orders successfully paid before 2:00 PM CT will enter the processing schedule for that business day.

Orders successfully paid after 2:00 PM CT will be treated as received on the next business day for processing purposes.

Orders placed on Saturdays, Sundays, and U.S. federal holidays will begin processing on the next business day.

10. Other Contact Methods

Customers may contact us using the contact information provided on the website.

For most customer service inquiries, we recommend using:

Email: service@jianbin.shop

Email allows us to review order information and maintain an appropriate customer service record.

11. Contact Information Summary

Brand: Jianbin

Legal Business Name:
Chaozhou Junbin Ceramics Co., Ltd.

Email:
service@jianbin.shop

Phone:
+1 (256) 579-8994

U.S. Warehouse & Customer Service Address

817 Beltline Rd SW
Decatur, AL 35601
United States

Manufacturing / Company Address

Plant No. 3, Yangcuobu Road
Changmei Second Village, Fengxi Town
Chao'an District, Chaozhou
Guangdong 521031, China

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM CT
Saturday: 10:00 AM–2:00 PM CT
Sunday & U.S. Federal Holidays: Closed